At Bened Life, we always strive to listen to our customers – especially when it comes to ensuring a better experience with our products.

And we’ve been listening to your concerns:

• My box is going to be on my doorstep for several hours -- will it be ok for that long?
• It’s been really hot out lately. Will my probiotics be okay during transit?
• Can I recycle all the packaging in my shipments?
• What is Bened Life doing to reduce their carbon footprint?

These are not questions we take lightly – especially when it comes to the environment. It’s crucial that you feel confident and comfortable with how we handle your order, from the moment you place it, to when you dispose of the packaging.

That’s why we’ve recently made some upgrades to make our packaging even better at protecting your probiotics, and better for the planet as well.

Here’s what makes our packaging more effective and more sustainable than ever before.

Keeping PS128 Safe When It's Very Hot Outside

Let’s be honest: cold weather is not what we’re worried about when it comes to shipping. In fact, the colder the better!

Very hot weather, on the other hand, is a different story. Probiotics like PS128 are particularly sensitive because they are live microorganisms. Prolonged exposure to very high temperatures can cause damage to the delicate microbial cells. 

We do two things to ensure your Neuralli MP and Neuralli Mood products make it to your fridge as active and effective as possible:

Ship with ice when needed

As of February 2025, you may receive your products in a slim box when the weather outside is cool. This allows us to keep the carbon footprint of your shipment small, when possible. 

If weather is anticipated to be hot, your products will ship in a larger box with Enviro Ice and ClimaCell liners included. More on how these PS128-protectors work, and how to recycle them later!

Include a temperature sensor 

Whether your box contains no Enviro Ice, cold Enviro Ice, or warm Enviro Ice when you open it, you can be certain your products are safe and effective. How? We’ve included a little temperature sensor that tells you everything you need to know.

If the temperature inside your box reaches 99°F or higher, the dots on the Warmmark sensor turn red at different durations of exposure. As long as the dot for “prolonged” is white (not red), you are good to go! Otherwise, please contact our Customer Happiness team. 

Ice Packs You Don’t Have to Throw Away

Our new ice packs are unlike any ice packs you may have used before. Once they’ve done their job, you have safe options that keep them out of your local landfill. 

We use Enviro Ice 0°C refrigerant gel, which was designed with a second life in mind: The refrigerant gel can either be safely poured down the drain, or used as a plant food when diluted with water. The exterior #4 LDPE plastic is potentially recyclable at your neighborhood grocery store.

Here’s how to use your ice packs as plant food: 

• For indoor plants, mix ¾ cup (170g) Enviro Ice per gallon of water, and feed every two weeks. 
• For outdoor flowers and vegetables, mix 2 cups (480g) of Enviro Ice with one gallon of water in a watering can. 
• Feed your plants every 7-14 days during the growing season.

Bonus tip: You can also reuse the Enviro Ice gel packs! Simply rinse off the outside and freeze them for later use in lunchboxes or ice chests.

The best thing about our ice packs is that they make sustainability easy and flexible; if you have a plant that’s in need of a feeding, great! If not, don’t sweat it. 

Once thawed, our ice packs can be cut open and emptied into the sink, bathtub, or toilet, reducing the weight of your trash cart and lowering your personal carbon footprint.

The Wrap-Up

Bened Life’s doing our best to make shipping to your door a win for you, for us, and for the environment.

We ship from multiple warehouses in the US and Asia/Pacific to reduce the environmental impact of transportation. 

When it’s cool enough to ship without ice, we reduce package size and weight to shrink the carbon footprint of your shipments even more.

If it’s very hot outside, we utilize thoughtfully selected packaging that keeps your products effective and protected, and keeps the additional materials out of your local landfill. All without any time-consuming disposal for you to worry about!

Got questions? Contact our Customer Happiness Team at hello@benedlife.com

Recommended reading:

Neuralli MP or Neuralli Mood - Which Should You Choose?

Neuralli MP Tools: Get the Most out of Neuralli MP

Neuralli Mood Tools: Track Your Stress