Shipping Policy

USA Shipping

All Bened Life orders ship free within the USA and Canada* via UPS. See below for P.O. Box shipping.

You can expect to receive your order within 3-7 business days of ordering, but we do not guarantee a specific shipping or arrival date. Orders not shipped by Wednesday will generally ship out by the following Monday to avoid weekend delays.

Neuralli™ ships expedited in insulated packaging with ice packs, and it should be stored in the refrigerator upon arrival.

For urgent orders or special requests such as requiring a signature for delivery, please email hello@benedlife.com.

Bened Life is not responsible for stolen packages.

P.O. Boxes

Bened Life ships to P.O. Boxes via USPS Priority Mail. We recommend monitoring your tracking number, and picking up your package as soon as possible in order to store Neuralli in the refrigerator in a timely manner.

International Shipments

Shipments to Canada are free of charge*. Shipping to any other country is $99, flat rate*.

*Please note: Canadian and other international shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not included in the product or shipping costs, and are the buyer’s responsibility.

Tracking your Order

A confirmation email will be sent once your order has been placed. You will receive a second email with a tracking number once your order has been prepared for shipping.

Orders not shipped by Wednesday will generally be prepared and shipped by the following Monday to avoid weekend delays. All orders in the USA ship expedited via UPS.

For other questions regarding your order, please contact us at hello@benedlife.com.

Refunds

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@benedlife.com with your order number and a photo of the item’s condition.

We address return requests on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please note that ice packs may arrive melted. They are added to reduce overall temperature exposure during travel, but Neuralli does not need to arrive cold. Neuralli can travel at temperatures up to 99° F. We recommend refrigerating the product immediately upon arrival.

Due to the nature of the product, we do not accept returns.

Please refer to our Returns Policy for more information.