Frequently Asked Questions

Neuralli Mood

Have questions? We are here to help.

General Questions

Who can take Neuralli Mood?

Neuralli Mood is a dietary supplement that is intended for use by adults 18 years and older. It is designed for healthy adults with no diagnosed neurological conditions. All ingredients in Neuralli Mood are affirmed as Generally Recognized as Safe (GRAS). Please consult your health care provider when starting any new supplement, especially if you are pregnant, nursing, or taking any medications.

Can I take Neuralli Mood with other probiotics or supplements?

Neuralli Mood can be taken with most other probiotics and supplements. Use caution when combining Neuralli Mood with any other substance that affects levels of serotonin, dopamine, or cortisol. Contact your health care provider if you have any concerns about interactions with other products you are taking or if you have any health conditions.

If you have previously used 2 capsules of Neuralli Medical Probiotic without any problems, and wish to combine Neuralli Mood with Neuralli Medical Probiotic, you may try the following: For mood benefits, take one capsule of Neuralli Medical Probiotic in the morning and two capsules of Mood in the evening. For sleep benefits, it is recommended to take one capsule of Neuralli Medical Probiotic with two capsules of Mood in the evening.

Can children take Neuralli Mood?

Neuralli Mood is a dietary supplement that is intended for use by adults 18 years and older.

Are there any side effects with Neuralli Mood?

No significant adverse events were reported in clinical studies of PS128 or HT-PS23 taken daily in the amounts that are present in Neuralli Mood over a period of 2 months. As with any new probiotic, you may notice a change in gastrointestinal function at first, with any gas, bloating, or stool changes subsiding within 2 weeks or less. If you notice any other adverse effects, stop taking Neuralli Mood and consult your health care provider.

What ingredients are in Neuralli Mood?

A 2 capsule serving of Neuralli Mood contains 30 billion CFU of L. plantarum PS128, 20 billion cells of heat-treated L. paracasei PS23, microcrystalline cellulose, magnesium stearate, silicon dioxide, and vegetable capsule.

I’m sensitive to histamine. Do the strains in Neuralli Mood produce histamine?

Neither of the two strains in Neuralli Mood produce histamine. L. plantarum PS128 does not have the histidine decarboxylase (HDC) gene that is required to make histamine. The L. paracasei PS23 genome also does not contain genes that would produce biogenic amines such as histamines. PS23 does have one that is similar to such a gene; however, it was also tested in vitro, and that enzyme activity was not present. In addition, Neuralli Mood contains heat-treated PS23 - it is not a live microbe that can produce any molecules.

Getting started with Neuralli Mood

How should I store Neuralli Mood? Does it need to be refrigerated?

To keep your products maximally effective, store them in their original CSP bottles in the refrigerator. Be sure to keep Neuralli Mood in its original bottle to limit the exposure of the capsules to humidity; do not store the capsules in a different container. Do not expose Mood to high heat or direct sunlight.

If you travel with Neuralli Mood, always keep it in a cool, dry place. Storing a bottle at a consistent room temperature for up to one month will not impact the efficacy of the product.

How should I take Neuralli Mood?

Neuralli Mood is intended to be used daily, two capsules per serving, with or without food. For stress, try taking it in the morning. For sleep, try taking it in the evening before bed. You may find that a different time of day or different frequency works better for you.

Neuralli Mood capsules may be opened, and the contents may be mixed with cold food or drink and consumed immediately if you prefer.

How long will it take to notice results?

You may notice changes within the first week, or it may require 2 or more months to notice results, as evidenced by clinical studies of PS128 and of HT-PS23.

We recommend measuring your baseline stress, sleep, and gut health before starting Neuralli Mood using the Record Your Stress tool.

After taking Neuralli Mood for 4 or more weeks, compare your current stress with your baseline. You will receive a special customer satisfaction survey via email. If you share your Neuralli Mood experience with Bened Life on this customer satisfaction survey, you may receive a $25 credit on your initial purchase (limited to the first 500 surveys).

My box didn’t contain ice packs, or the ice packs were melted. Should I be concerned?

You may receive your product in a box with or without cold packs, depending on the time of year and your geographic location. If your package contains cold packs that are no longer cold, or perhaps even warm, when the box arrives at your door, don’t worry - your product is safe. Simply refrigerate all bottles right away.

Bened Life products are stable under most shipping conditions, but should be refrigerated upon receipt. PS128 requires refrigeration to retain efficacy through its best-by date.

If you happen to experience an unexpected heat wave or unusual circumstances such as product sitting at your door in excessive heat for an extended period of time, please contact our customer happiness team through our contact form.

What is the shelf life of Neuralli Mood?

When stored in the refrigerator in its original CSP bottle, Neuralli Mood is guaranteed through the “best by” date printed on the bottom of the bottle, which is 2 years from the date of production.

Neuralli Mood and PS128 / HT-PS23 science

How can I learn more about Neuralli Mood?

Please refer to our blog What to Know about Neuralli Mood and the hyperlinks within it to learn more about the benefits of Mood, as well as the science of PS128, HT-PS23, postbiotics, and the gut-brain axis.

How is a postbiotic different from a probiotic?

Probiotics are living microbial cells that have a beneficial health effect when taken at a certain amount. Postbiotics, on the other hand, are dead microbial cells and parts of microbial cells that have a beneficial health effect when taken at a certain amount. You can read more about the difference between postbiotics and probiotics in our blog, What are Postbiotics?

Canceling and Modifying Subscriptions

How do I cancel or modify my subscription?

You may modify your subscription, skip your next subscription, or cancel by clicking this link.

For further assistance, please contact our customer support:

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